Great Cruise P&O - But improvements need to be made!!

After we returned from our recent P&O cruise I felt that somethings on board could be improved so I wrote a quite lengthy email to their customer service.  The main issues were:  

•  Not enough room in the accommodation corridors to manoeuvre a wheelchair or walker around housekeeping trolleys without scrapping wheels along walls or damaging your knuckles.  To ask a cabin steward to move his trolley into an alcove was like talking to a brick wall, apart from one or two that were extremely helpful. 
• Lack of information for passengers who had registered a disability with regard to gangways at ports, emergency procedures and access to the sports deck via a lift on deck 17.  
• The Cookery Club is not accessible to anyone who is disabled as they do not have an adapted workspace.     

When you contact P&O customer service you have to give them up to 28 days to reply and I just knew that they would take that time to get back to me especially as I had requested that I spoke with someone.  As I foretold their customer service contacted me on 27th day.  The chap that I spoke with was very polite and we discussed my issues to which he has given me proposals of how the issues will be tackled.  
The issue of cabin stewards not manoeuvring their housekeeping trolleys so that people can pass is going to be addressed by giving the stewards some awareness training.  I was a bit astounded to be told they are the only crew members who do not receive this.  Being as they are the ones who have day to day contact with passengers I found this a bit odd? 
Lack of information for passengers who have registered a disability will be looked into and the proposal is that P&O will produce a pre-cruise information pack for passengers.  
The issues with The Cookery Club were still being looked into so this was not really discussed but was happy to leave that there for the moment.  
The main surprise was that as the call was ending the chap said that he would like to give me some on board credit which would be added to my next cruise and I accepted the £100 credit.  I was promised that a confirmation email would be sent detailing our conversation and I was more than happy to leave it there. That was on 16th June and by the 20th June I had still not received a confirmation email and so I sent an email asking in a polite but firm manner for confirmation of the OBC offer and details of what we had discussed.  I did receive an email on the 26th June as promised and some more information regarding TheT

The Cookery Club

Cookery Club, my comments and concerns have been passed onto the Disability and Mobility Management Team for further investigation as P&O who are fully committed to providing all their passengers with equal facilities and opportunities.  The email states that they will be able to take action with regard to this.  
On so many occasions I am told something will change and it never does, but with this I am determined to get it changed.  I have the chaps direct email and will be contacting him again shortly if I don't receive an undate.  For far too long disabled people have been happy with their lot but I am not and I will continue to fight for equality.

It Seems like a lifetime Away!

We have only been home 18 days from our last cruise but it seems such a long time ago now.  In that time we have been very busy and not with the usual post-cruise activities such as clothes washing.  
We had a friend come and stay with us for 9 days during half-term.  I also found our new

addition to our family, a British Short Haired x Ragdoll kitten who we are calling Abby Luna.  We are nervous-excited as we are picking her up Saturday afternoon.  Since my last post we have been busy buying for Abby and we are just about there.  She has her playpen, basket with heat pad,a large cuddly bunny, blankets, bowls, toys and and endless amount of love waiting for her when she comes home on Saturday.  
Having Abby means that we won't be going far these next few months but that is a sacrifice we are willing to make for this georgeous bundle of fluff.  It just gives me more time to look and plan.  In any case we live near a coastal resort so we can go and see the sea anytime we wish.